Support

Stone project help, sourcing questions, and account support

Welcome to My Countertop Support

My Countertop helps with custom stone sourcing, fabrication, and project planning from China. If you have a stone project, start with a photo, drawing, or short description and contact me directly.

Frequently Asked Questions (FAQ)

How do I start a stone project?
Send photos, drawings, dimensions, or a simple description through WhatsApp or email. I will help clarify the material, fabrication details, delivery location, and what information is needed for a realistic quote.
What products can you help source or make?
I can help with slabs, countertops, kitchen islands, vanity tops, tiles, wall panels, tables, furniture, and custom stone pieces that can be sourced or fabricated in China.
Can you help if I do not know the exact stone name?
Yes. Send a reference photo, mood image, or the look you want. I can suggest similar materials and check practical options for sourcing and fabrication.
Do you arrange fabrication and packing?
Yes. Once the project details are clear, I can coordinate fabrication requirements such as dimensions, edge profile, cut-outs, finish, packing, and preparation for shipping.
Can you help with international shipping?
I can help prepare the project for international shipping and discuss packing and delivery requirements. The exact arrangement depends on the project size, destination, and logistics options.
What is the visualizer for?
The visualizer is a planning tool that helps you explore how a stone may look in a space. It is useful for early decisions, but final production should always rely on real slab photos, samples, drawings, and confirmed specifications.
How quickly do you reply?
I usually respond within 24-48 hours. WhatsApp is best for quick project questions, photos, and early discussion.
How do I delete my account?
If you use an account for the visualizer or app features, you can delete your account through the app settings or contact me for help.

Getting Help

If you could not find the answer above, send your project details through WhatsApp or email.

Contact Us

We typically respond within 24-48 hours. For urgent issues, please use WhatsApp.

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